Steve’s Garden Gate

Refund and Returns Policy

At The Garden Gate, we want you to love every piece you bring home. If something isn’t quite right, we’re here to help.

30-Day Return Policy

We accept returns within 30 days of purchase for a refund or store credit.

To be eligible for a return:

Items must be unused, not damaged or altered, and in original condition
Items must be returned with original packaging and tags (if applicable)
Proof of purchase is required

Non-Returnable Items:

The following items are final sale and cannot be returned:

Seasonal or holiday items
Sale or discounted merchandise
Custom or special orders
Perishable items (such as food, live plants, if applicable)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@throughthegardengate.net

Exchanges

We currently do not offer exchanges. If you’d like a different item, we recommend returning your original purchase and placing a new order.

Refunds

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@throughthegardengate.net

Once your return is received and inspected:

Approved returns will be refunded to your original payment method or issued as store credit
Please allow (5–10 business days) for processing

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be email to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping fees are non-refundable

For items reported as damaged or incorrect, once we have reviewed and determined the issue, we will notify you whether return shipping costs will be your responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at info@throughthegardengate.net